TERMS & CONDITIONS
The delivery costs and times quoted on our website are for delivery to UK mainland only. We welcome orders from outside of the UK mainland; please contact us before placing your order.
UK delivery charges will be applied according to the weight of your order, with postage costs being displayed at checkout.
We aim to deliver all personalised hand painted gifts, made to order non ceramic items and paint your own party packs within 14 working days.
We aim to deliver handcrafted to order ceramic goods within 30 days. You will be advised of estimated delivery within 48 hours of placing order. If for any reason we cannot despatch an item to you within 30 days, we will notify you. You retain the right to cancel your order and receive a full refund.
Please be advised that weekends and Bank Holidays are not classed as working days.Please allow up to 5 additional working days during peak times and sale periods.
Poppins Pottery will not be responsible for delays in delivery caused by any third party. Timeframes given represent the average time to deliver products to our customers.
Please note that the delivery schedules listed here are only intended as a guide. Poppins Pottery has no control over the specific delivery schedules of third party carriers. Delivery is normally made by Royal Mail/courier and a signature is required.
Cancellation or Changing an Order
If you wish to cancel or change your order before it has arrived, please contact us on 07826170869. We are unable to cancel personalised orders due to the individual design of each item. Orders for non-personalised goods can be cancelled if the goods have not been despatched. Where goods have been despatched please see our Returns & Refunds Policy.
Returns & Refunds
If for any reason you wish to return your order, please contact us on 07826170869 within 7 days of receipt.
We will refund your order once it is received by us in its original condition. The cost of return will be at your expense, unless the item is faulty. When returning goods please obtain a proof of posting from the Post Office as we cannot provide a refund or exchange if we do not receive the goods back and in their original condition and packaging. Poppins Pottery cannot be held responsible for returned items that go missing in the post.
We will refund your order once it is received in good condition by us.
If in the unlikely event that you have received a damaged or defective item please contact us and we will provide instructions for returning the product and arrange a full refund including postage costs or exchange.
Personalised items can only be returned if faulty. Poppins Pottery cannot be held responsible for a customer giving an incorrect spelling or wording. Your statutory rights are not affected.
Delivery schedules are only provided as a guide and are dependent on stock levels as well as the logistics of our selected carrier. If the item you have ordered is not in stock, we reserve the right to deliver the item to you within 30 days of the date of your order, as per our rights to do so under the Distance Selling Regulations, and will not be held responsible if the item does not arrive within the delivery schedules listed above.
All guidance and materials needed are provided in the price.
We reserve the right to alter the price of our workshop/parties at any time, however, once we have confirmed your booking the price will not change.
Confirmed bookings of workshops cannot be cancelled, however, you are welcome to give your place to a friend.
In the unlikely event that we have to cancel a workshop, we will endeavour to provide an alternative within a reasonable period of time or a full refund will be given.